At Mefota, we are committed to providing our customers with high-quality products and the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy for your peace of mind.
ELIGIBILITY FOR RETURN
To be eligible for a return, products must be in their original condition and packaging, including all tags and accessories. Products that have been used, damaged, or altered in any way are not eligible for return.
RETURN PROCESS
If you would like to return a product, please contact our customer service team at [email protected] within 45 days of receipt to initiate the return process. Our team will provide you with return instructions and a return shipping label.
Please note that customers are responsible for the cost of return shipping and we recommend using a trackable shipping method to ensure that the return package is received. Mefota is not responsible for lost or damaged return packages.
REFUND PROCESS
Once we have received and inspected your returned product, we will issue a refund to the original method of payment. Refunds are processed within 5-7 business days from the date of receipt.
EXCHANGES
If you would like to exchange a product for a different size or color, please contact our customer service team at [email protected] to initiate the exchange process. Our team will assist you with the exchange process and provide you with further instructions.
DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective or incorrect product, please contact our customer service team at [email protected] within 24 hours of receipt. We will make every effort to resolve the issue in a timely manner and will provide you with a replacement product or a full refund, as applicable.
CUSTOMER SATISFACTION
At Mefota, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact our customer service team at [email protected] and we will do our best to resolve the issue and ensure that you are happy with your experience.
Thank you for choosing Mefota and we appreciate your business!